We fight for your refund.
Stop wasting hours on hold. We handle your returns and warranty claims — start to finish.
How It Works
Three simple steps to recover what you're owed.
Submit Your Case
You upload your receipt, photos, and product details. Takes under 5 minutes.
We Handle Everything
Your dedicated concierge researches your claim, contacts retailers and manufacturers, prepares all documentation, and advocates on your behalf.
You Get Paid
We deliver your refund, replacement, or settlement — and send you a full case summary.
What We Handle
From electronics to automotive — we cover it all.
Electronics & Appliances
Phones, TVs, laptops, kitchen appliances, smart home devices
Furniture & Home Goods
Sofas, mattresses, decor, fixtures — even white-glove delivery disputes
Clothing & Footwear
Defective seams, wrong items, sizing issues, quality disputes
Automotive Parts
OEM parts, aftermarket warranties, dealer disputes
Online Marketplace Purchases
Amazon, eBay, Walmart, Etsy — we know every platform's policies
Health & Wellness Products
Supplements, fitness equipment, medical devices
Simple, Transparent Pricing
No hidden fees. Cancel anytime.
Essential
- Up to 3 cases/month
- Returns only
- Email support
- 5-business-day turnaround
- Digital document management
Pro
- Up to 8 cases/month
- Returns + warranty claims
- Priority phone & email support
- 2-business-day turnaround
- Manufacturer escalation
- Settlement negotiation
- Monthly case summary report
Elite
- Unlimited cases
- Returns + warranties + extended warranty advocacy
- Dedicated concierge rep
- Same-day intake / 24–48hr response
- Legal escalation referrals
- Quarterly spending audit
- VIP phone line
Business
- Multi-user (up to 5 employees)
- Unlimited cases, all categories
- Dedicated account manager
- Monthly reporting dashboard
- Fleet/equipment warranty tracking
- 24-hour SLA
Not ready to subscribe? Submit a single case starting at $29.
Submit a Single CaseStart Your Case
Fill out the form below and a concierge will reach out within 24 hours.
Real Results. Real Clients.
"My $1,200 refrigerator broke 14 months after purchase. The manufacturer said it was out of warranty. RWC found a loophole in the extended coverage and got me a full replacement. Worth every penny."
"I'd given up on a $340 laptop warranty claim after two denials. Within a week, my concierge had it reversed and I got a store credit. Unbelievable service."
"As a small business owner, I don't have time to chase down equipment warranties. The Business Plan has saved us over $3,800 in the first 4 months."
Frequently Asked Questions
Return & Warranty Concierge is a consumer advocacy service. We handle the entire process of returning defective products, filing warranty claims, negotiating with manufacturers and retailers, preparing documentation, and pursuing refunds or replacements on your behalf. Think of us as your personal advocate against frustrating customer service departments.
No — you can cancel anytime with no penalties or hidden fees. You can also submit single cases starting at $29 without any subscription at all. We believe in earning your business every month.
We don't give up easily. If your claim is denied, we appeal, escalate to supervisors and corporate offices, and explore every available option. For complex legal matters, our Elite and Business plans include referrals to partner consumer protection attorneys.
Absolutely. We handle all major online platforms including Amazon, eBay, Walmart, Etsy, and more. We know each platform's specific policies, escalation paths, and buyer protections inside and out.
Most cases are resolved within 2–15 business days depending on complexity. Simple returns typically take 2–5 days. Warranty claims and manufacturer disputes may take 7–15 days. We keep you updated at every step.
No. We are consumer advocates, not attorneys. We help navigate return and warranty processes, prepare documentation, and negotiate on your behalf. For matters requiring legal representation, we refer clients to trusted partner attorneys who specialize in consumer protection law.
We stand behind our work with a 30-day service credit guarantee. If we're unable to resolve your case, you'll receive a credit toward future service. Our 94% success rate means this rarely happens — but we want you to feel confident trying us out.